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20 January 2021
Using end-user subsidies to achieve universal energy access

FAQ


1. How to register 

  • Register for the event by clicking on the white button "Register " on the upper right side of the website. 
  • You will receive an email with an activation link to verify your email address and finish your registration.

If you need any assistance during this process, please contact your personal onboarding advisor (See “My profile”).

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2. How to create your password

  • Choose a password for your profile during the registration process.
  • The website of the smart-end-user-subsidies is powered by the software provider b2match. In case you have participated in an event powered by b2match before, you may reactivate your former profile and reuse your respective password to log in.
     

    3. What to do when you forgot your Password

      

      If you have forgotten your password:
      Click on “Login” in the  top right corner and follow the link that says "Forgot your password?”. 


      Enter the email address you used to register with b2match. Then click on the Reset Password button.

      The system will send you an email to this address to reset your password.

      The screen of the notification email looks like this. Click the “Reset Password” button:

      Please enter a new password with more than 8 characters. You will have to enter it twice to confirm. 


      After the new password is set, the system automatically logs in to your account and the password change is complete.

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        4. How to set my individual time zone

          All participants need to include their personal time zone in the section “My profile”. This is very important, as your individual event agenda will be set by the system based on this information.

          Example: Germany 
          Settings at “my profile”:


        5. How to add country sessions

        You can register for one country session, please inform yourself about the contents, before choosing a country session.

        To add a country session, first you click on agenda. Then, you click on the displayed country sessions, to see the contents.

        If you decided for a session, please click on "Add". You are still able to change the sessions before the event starts.



        6. Where can I get support?

        • If you need any assistance during the registration or booking phase, please contact your personal onboarding advisor (See “My profile”).
        •  During the event, please contact our support team via the chat button in the lower right corner of the screen.

        Registration

        Closed since 20 January 2021

        Participants

        Afghanistan 1
        Angola 5
        Antigua And Barbuda 1
        Australia 2
        Austria 8
        Bangladesh 2
        Belgium 14
        Benin 1
        Botswana 1
        Burkina Faso 1
        Burundi 2
        Cameroon 10
        Canada 3
        Cape Verde 1
        Chile 1
        China 9
        Colombia 1
        Congo 1
        Congo, The Democratic Republic Of The 8
        Côte d'Ivoire 4
        Denmark 4
        Ethiopia 8
        Finland 3
        France 34
        Germany 37
        Ghana 1
        Greece 1
        Guatemala 1
        Guinea 1
        Haiti 4
        China (Hong Kong) 5
        India 15
        Indonesia 4
        Israel 4
        Italy 11
        Japan 2
        Kenya 78
        Korea, Republic Of 2
        Lesotho 1
        Liberia 3
        Lithuania 2
        Madagascar 4
        Malawi 6
        Malaysia 1
        Mali 1
        Mauritania 2
        Mozambique 22
        Myanmar 3
        Namibia 2
        Nepal 2
        Netherlands 31
        Niger 8
        Nigeria 22
        Norfolk Island 1
        Norway 6
        Pakistan 3
        Papua New Guinea 1
        Peru 1
        Portugal 8
        Rwanda 12
        Senegal 12
        Sierra Leone 2
        Singapore 2
        South Africa 19
        Spain 14
        Sudan 1
        Sweden 3
        Switzerland 14
        Tanzania, United Republic Of 11
        Thailand 1
        Togo 3
        Tunisia 1
        Uganda 18
        United Kingdom 74
        United States 86
        Western Sahara 1
        Yemen 1
        Zambia 10
        Zimbabwe 3
        Total 709